Mumbai, 22nd October 2024 : Tech-first business solutions provider PE has just opened a new global capability centre in India’s largest economic and trade centre, Mumbai. It will accommodate even more top tech and operational talent, as well as skilled and experienced customer relationship teams, who support PE’s operations in the UK.
The first entered India in 2017, when it opened its office in Chandigarh. In 2018, its second Indian workplace began operations in Ahmedabad.
The firm, which employs 700 of its 875+ global workforce in India, aims to recruit an additional 500 employees over the next 12 months – taking its overall tally in the country to over 1200. PE’s Mumbai-based back-office facility will further serve an existing UK customer base of 80,000, operating across 135,000 sites, out of the newly opened office located on Kanakia Wall Street, in Andheri East. The world-class development is located near key public transport links, as well as the flagship Line 1 Western Expressway Highway metro station.
The newly opened Mumbai office is spread over 9000ft2 – taking the total tally of India office stock, across the three cities, to some 40,000ft2.
The new Mumbai facility will offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to PE’s UK customers operating in various sectors, including retail, hospitality, healthcare, sports and leisure, professional services, property and education.
PE has enjoyed significant growth over the past 12 months, with revenue increases of 127% year-on-year in 2022/23. During this period, the firm also installed 62.5% more business meters, supplied 44.7% more gas and power combined more than doubled the number of brokers it works with and increased its headcount to almost 900 employees globally.
All three India-based offices are an integral part of PE’s global operations, and its expansion into Mumbai is the latest step in its ambitious growth strategy. As India rapidly emerges as a global tech powerhouse – fuelled by its vast pool of young and skilled talent in both technical and operational roles – PE is committed to attracting and retaining the country’s most sought-after graduates and employees with an enviable array of benefits, training, incentives, health insurance, wellness programmes, annual salaries on a par with the largest organisations and regular performance reviews and promotions with uncapped bonuses.
London-headquartered PE operates out of the prestigious One Canada Square, in Canary Wharf – a landmark hub for progressive global businesses. Since its inception in 2016, the company has become synonymous with delivering innovative and reliable energy solutions to UK SMEs. Alongside utilities – electric, gas and water – PE’s growing suite of products now includes business solutions and financial services.
As well as developing cutting edge technologies for its own utilisation, PE also provides white label tech solutions to other prestigious organisations, with a particular focus on the banking and energy sectors.
The Indian operations is being led by PE co-founder and COO Vipin Pathania, who said: “Lots of work has been going on, behind the scenes, for months in preparation for our rebrand. It’s the cumulation of some excellent strategic planning, international commercial success, and lots of ambition to become even bigger and better as a both a business and as an employer. We’re very much looking forward to what are sure to be exciting times ahead.”
“As our business continues to grow, we’re leveraging our India footprint much more effectively,” continues Neeraj Bhatia, co-founder and CEO of PE. “The country has become a software services export powerhouse, with incredible talent potential, in a projected 18million STEM graduates by 2027, as well as so many with wider qualifications and skills – technical and soft. Having yet another global back-office in India, staffed by the best in their respective fields, brings with it even more advantages to us as a business and the customers we serve. All whilst our employees enjoy some of the best hard and soft workplace benefits out there.
“We’re integrating data analytics and advanced artificial intelligence (AI) models into our operations, leveraging natural language processing to enhance customer communications and large language models to automate decision support. In addition, we are deploying generative AI to improve product recommendations, and support innovation across business functions. These technologies not only streamline our processes, and enhance our customer experiences, but also provide predictive insights – giving us a competitive edge in an evolving market.”